Privacy policy

Privacy Policy

Last updated: October 4, 2025

This Privacy Policy describes how Monklima (“we,” “us,” “our”) collects, uses, and discloses personal data when you visit our website monklima.com, use our services, or contact us. Protecting your privacy is very important to us.

What data we collect

We collect personal data when you:

  • visit our website,
  • create an account or place an order,
  • contact us via the contact form or by email,
  • or subscribe to our newsletter.

The data collected includes:

  • name, address, telephone number, and email address,
  • payment information (e.g., card details, billing address),
  • order information (items, price, date, status),
  • communications content that you voluntarily share with us.

How we use your data

We use your personal data to:

  • process and deliver orders,
  • process payments and refunds,
  • provide customer support,
  • improve our website,
  • send marketing and service communications, provided you have consented,
  • prevent fraud and comply with legal obligations.

Cookies and similar technologies

Monklima uses cookies to improve your website experience and provide website functions. Cookies help us recognize your device, analyze website usage, and personalize content.

You can disable cookies in your browser. However, please note that this may limit some website functions.

For more information about our partners' cookies, please visit:

How we share data

We disclose personal data only in the following cases:

  • payment service providers and logistics partners to fulfill orders,
  • IT and analytics service providers that support us in operating the website,
  • when required by law or necessary to enforce our rights.

Your data will never be sold to third parties.

Data Retention

We retain your data only for as long as necessary to fulfill the purposes stated above or as required by statutory retention periods. Thereafter, the data will be deleted or anonymized.

Data Security

Our website uses SSL encryption to protect your information during transmission. We implement organizational and technical measures to prevent unauthorized access. Nevertheless, no online transmission can guarantee absolute security.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • access your stored personal data,
  • request the rectification of inaccurate data,
  • request the deletion of your data ("right to be forgotten"),
  • request the restriction of processing,
  • object to the processing,
  • and request the portability of your data.

If you wish to exercise any of these rights, please contact us at info@monklima.com.

International Data Transfers

Your data may be processed within the EU and the European Economic Area (EEA). If data is transferred outside this area, this will only be done on the basis of legal safeguards such as the European Commission's standard contractual clauses.

Changes to this Policy

We reserve the right to update this Privacy Policy to reflect changes to our practices or legal requirements. The date of the last update is displayed at the top of this page.

Contact

  • Website name: monklima.com
  • Company name: Stefan van den Hoever
  • Address: Dippert 16, Bavel, Noord-Brabant, 4854 SJ, The Netherlands (NL)
  • Email: info@monklima.com
  • Telephone number: +31 613273595
  • Customer service opening hours: Monday to Saturday: 8:00 a.m. to 7:00 p.m. (GMT +1), Sunday: Closed
  • Response time: We answer your questions within 24 hours.