Return & Refund Policy

Returns and Refunds Policy

Scope and Purpose

This Returns and Refunds Policy applies to all purchases made through the website monklima.com. It sets out the conditions under which returns, refunds and exchanges are possible.

Contact Information

For questions about returns, refunds or exchanges, please contact our customer service:

Return Period

Customers in the European Union have the right to return their order within 30 days after delivery without giving any reason.

Return Instructions

  1. Return Notification: Contact us at info@monklima.com with your order number and the reason for the return.
  2. Return Authorization: After reviewing your request, you will receive detailed instructions and, where applicable, a prepaid return label.

Packaging and Shipping

  1. Carefully pack the goods in the original packaging, including all labels and accessories.
  2. Include the return form and, where applicable, photos or documents.
  3. Use the return label that we send to you by email.

Return Costs

  • Defective or damaged items: No cost to the customer. Monklima covers the return costs.
  • Withdrawal or change of mind: The customer bears the cost of the return.

Conditions for Returns, Refunds and Exchanges

  • Items must be returned unused, undamaged and in the original packaging.
  • Damaged or defective items must be reported within 48 hours of receipt, together with photos.
  • For incorrectly delivered items, we will send you the correct item free of charge or refund the purchase price.
  • If your order does not arrive, please contact us so that we can contact the shipping provider and offer a solution (refund or replacement delivery).
  • Orders may be cancelled before dispatch. After dispatch, the returns policy applies.
  • Exchange: If you would like to exchange an item, please send an email to info@monklima.com. We will be happy to assist you with the exchange process.

Refund Process

  • Review: After receiving and inspecting the return, we will inform you whether the refund has been approved or rejected.
  • Processing: Approved refunds will be processed within 7 business days using the original payment method.
  • Duration: Depending on the banking institution, it may take up to 14 days for the refund to appear in your account.

Exceptions to Returns

  • Personalized or custom-made items are excluded from returns and refunds.
  • Hygiene products (e.g. underwear, socks) may only be returned if they are unused and in their original packaging.

Shipping Method and Fees

Shipping method: DHL + Tracking
Restocking fee: €0

Statutory Rights

This policy does not affect your statutory consumer rights under the applicable EU regulations.

For more information, please see our FAQ.

Company Information

  • Website name: monklima.com
  • Company name: Stefan van den Hoever
  • Address: Dippert 16, Bavel, Noord-Brabant, 4854 SJ, The Netherlands (NL)
  • Email: info@monklima.com
  • Telephone number: +31 613273595
  • Customer service opening hours: Monday to Saturday: 8:00 to 19:00 (GMT +1), Sunday: Closed
  • Response time: We answer your questions within 24 hours.