General Terms and Conditions (GTC)

These General Terms and Conditions apply to all orders placed through our website Monklima.com. By using our website and purchasing our products, you agree to the following terms and conditions.

1. Provider Information

Website name: Monklima
Company name: Stefan van den Hoever
Address: Dippert 16, Bavel, Noord-Brabant, 4854 SJ, The Netherlands (NL)
Email: info@monklima.com
Telephone number: +31 613273595

2. Conclusion of the Contract

By submitting your order, you make a binding offer to conclude a purchase contract. You will then receive an automatic order confirmation by email. The contract is concluded as soon as we confirm your order in writing or by shipping the goods.

3. Prices and Payment Terms

All prices are stated in euros and USD and include statutory VAT. Payment is made by Visa, Mastercard, Maestro, Apple Pay or Google Pay. Your payment details are processed securely in encrypted form.

4. Shipping and Delivery

We offer free shipping for all orders. The delivery time is generally 7–15 business days. Tracking information will be provided after shipment.

5. Returns and Right of Withdrawal

You have the right to withdraw from your order within 30 days of receiving the goods without giving any reason. The goods must be returned unused and in their original packaging. Further information can be found in our Returns and Refund Policy.

6. Warranty

Statutory warranty rights apply. If you receive a defective product, please contact us immediately so that we can find a solution.

7. Liability

We are liable only for damage caused by intentional or grossly negligent breaches of duty on our part. In cases of slight negligence, we are liable only for breaches of essential contractual obligations.

8. Data Protection

Protecting your data is important to us. All information on the collection and processing of personal data can be found in our Privacy Policy.

9. Applicable Law

Dutch law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers within the EU and US, the mandatory provisions of the state of residence also apply.

10. Contact

If you have any questions or concerns, you can reach us at:
Email: info@monklima.com
Telephone: +31 613273595